Technical Support Specialist
Who we are
We are where the future begins - Global Clearance Solutions (GCS) is a Switzerland-based provider of integrated technological and operational solutions for explosive threat mitigation. Founded in 2015, the company develops and deploys mission ready systems while delivering end to end clearance services for landmines, ERW and IEDs across humanitarian, military and commercial sectors. With German engineering, a multinational expert team and operations in more than 30 countries, GCS reduces explosive risks, restores safe land usage and enables secure movement as a full‑solution provider.
Your Responsibilities
Technical point of contact for customers in the NGO, government, defence and industrial sectors, as well as internal departments
Coordination and follow-up of technical enquiries, complaints, and warranty and guarantee claims
Planning, coordination and supervision of factory repairs, maintenance work and technical modifications to our systems
Preparation of service reports, technical documentation and customer documentation
Maintenance of machine, service and technical master data
Acting as the interface between customers, Service, Engineering, Production and Logistics
Contributing to the continuous improvement of our service and support processes
Your Profile
Completed technical training, e.g. as an industrial mechanic, agricultural machinery mechatronics technician, automotive mechatronics technician or equivalent qualification
Ideally, experience in technical support, service or maintenance
Technical understanding of mechanical, electrical and hydraulic systems
Structured, independent and solution-oriented approach to work
Strong communication and organisational skills
Confident user of MS Office; SAP knowledge is an advantage
Very good command of German and good command of English, both written and spoken
Team player with initiative and a strong customer focus
We offer you
The opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart.
Your Location
Global Clearance Solutions Germany GmbH
Hardtring 12
78333 Stockach
gcs.ch
Contact details
Apply now with your application documents, your salary expectations and your availability and become part of our GCS team.